Board Director Paul King reveals how Vicaima has strongly established itself as the leading manufacturer of fire doors, setting new standards in the industry
In the realm of fire safety, Vicaima has established itself as a leading manufacturer of fire doors, setting new standards in the industry. With a commitment to quality and performance, Vicaima has consistently demonstrated its ability to produce fire doors that not only meet, but exceed industry norms. This, coupled with a reputation for trend setting designs, the use of innovative technological solutions and an unwavering attention to sustainability goals, means that Vicaima fire safety products integrate seamlessly with the needs of the modern built environment.
Vicaima’s fire doors form a significant part of the 2 million doors produced annually in their Portuguese factory. The company’s unique approach to construction sets it apart from the competition. Instead of using door blanks, Vicaima focuses on traditional construction with the Vicaima Solid Core, providing a more secure base for the fitting of essential ironmongery and a key reason why installers and post-installation inspectors have greater confidence when assessing a Vicaima fire door or doorset product.
The company’s dedication to innovation is evident in its extensive range of doorset and kit solutions. These products, under the Easi-Fit and Portaro brands, are designed to create a complete, fully tested assembly, not only encompassing fire performance, but with security and acoustics where required. This approach is increasingly advocated by government and industry as the way to ensure the whole system is safe and compliant.
Golden Thread
Vicaima applies the principles of the Golden Thread through its commitment to quality, innovation, and sustainability. The Golden Thread is a concept that refers to maintaining a consistent approach to quality and performance throughout a product’s lifecycle, from design to delivery and beyond. This is achieved through the adherence to regulations, with an emphasis upon transparency, clear and accessible information, consistent communication and documentation, so that all parties have access to relevant data, whenever that may be required, and that safety remains of primary concern.
Of course, the Golden Thread with its emphasis on fire safety, can also be applied in tandem with the ever-increasing technical advancements made by the construction industry, and the growing importance of sustainability data, as both targets and regulatory requirements change over time. Here again Vicaima, with its forward-thinking approach is already taking the steps needed for today and tomorrow.
AI Innovation
In an era where flexible working is increasingly the norm and technological advancement moves at an ever-increasing pace, 2024 saw the launch of Vicaima24/7. This Ai driven chatbot is on hand 24 hours a day, 7 days a week, guiding users to a wealth of information spread across installation instructions, maintenance advice, technical datasheets, and many other resources, thus ensuring queries are handled efficiently and effectively.
Unlike static websites, Vicaima24/7 is a dynamic, evolving platform. It automates repetitive tasks and customer service processes, saving valuable time and resources. This evolution in service means that Vicaima can adapt to changing market needs and advancements in its own product and service offerings, ensuring that the information and support provided are always up-to-date and relevant.
While the core functionality of Vicaima24/7 depends on the meticulously curated knowledge base, Vicaima’s commitment goes beyond static information. They are dedicated to systematically updating this base, ensuring that the information remains relevant, comprehensive, and in step with the latest developments in their products, together with specifier and customer needs.
Parallel to these updates, the chatbot tool itself undergoes continuous improvements. These enhancements are not just in response to technological advancements in AI and chatbot functionalities, but also a reflection of Vicaima’s deep understanding of customer interactions and feedback. This dual approach of updating the knowledge base and refining the tool ensures that Vicaima24/7 remains a dynamic, responsive, and cutting-edge solution in customer support.
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