A reputation for customer service, built on 40 years’ warranty experience

A reputation for customer service, built on 40 years’ warranty experience

ICW has been steadily building an enviable reputation in the construction warranty industry. It’s not based on gimmicks or loss-leaders, but on impeccable customer service, consistent value and continually innovating to stay at the forefront of the sector.

“Reliability, responsiveness and robust underwriting are the three simple tenants that support our business development,” said CEO David Leathem, reflecting on the steady growth and future aspirations of his company.

“We don’t just say we’re customer-focused, value-driven and quality-led, we genuinely are, every step of the way. Those principles power our business. They set us apart and keep us ahead. They delight our clients and fulfil our promises.

“And it means we have to continually push forward, raising standards as we raise expectations.For example, we have a thorough inspection routine that goes beyond what’s legally required.

“Proposals and projects are reviewed by our in-house technical team, headed up by our own RICS surveyor, supported by our structural engineer, civil engineer, architect and other staff who hold CIOB recognised qualifications.”

This commitment to excellence is also obvious in their recent appointment of Lloyd’s Coverholders, making them one of only a small number of latent defect providers to hold such a high status in the insurance industry.

“We are a genuine ‘customer first’ company,” concludes Leathem, confidently. “Just ask any of our customers.”

ICW in a nutshell

-10,000 projects currently on cover.
-5th largest supplier of home warranties in the UK.
-1 of only 3 UK national warranty providers to have had their systems and procedures fully certified by the Chartered Trading Standards Institute.
-serving 97% of mortgage lenders, based on volume.
-registered Lloyd’s cover holder, authorised by the FCA and protected by the FSCS compensation scheme.
-holds Class Two Certification from the Trading Standards Institute and operates a Consumer Code for New Homes.

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