Ellis Furniture has strengthened its customer services department with the appointment of new customer services manager Nick Gray. Nick, who joined the already successful team last month, brings a wealth of industry knowledge and senior management expertise to the role.
Nick spent the early part of his career in credit control and administration before gaining an ICM qualification and becoming credit manager with Tryton Foods and later with Bluecrest Foods. This led to a role with MKM Building Supplies as office manager from 1998-2000 with responsibility for finance and admin for all branches.
From November 2000 – August 2004 Nick was group credit manager for Ideal Standard, during which time he oversaw a team that successfully reduced average debtor days from 60 to 30. This led to promotion and a change of direction to the role of customer care manager where he was responsible for a team of 45 people that included an external technical support team.
As well as ensuring delivery OTIFNE (on time, in full, no errors) Nick and his team team dealt with all issues pertaining to quality and gave technical support advice to end users, house builders, retailers, installers and all other distributors/customers that dealt with bathroom products.
For the last two years, Nick has worked for Kingstown Furniture in Hull as customer service manager overseeing the full process from order capture through to manufacture, delivery and any subsequent after sales issues.
Ellis Furniture managing director, Richard Ellis, comments: “We are delighted to welcome Nick to the Ellis team. His vast business and industry experience will be of great benefit to us and our customers. We know that our customers like what we do, but we are always looking for ways in which we can improve. Nick’s plans to further enhance our already strong customer services offering are exciting indeed and we are confident that our customers will greatly appreciate his and the team’s efforts.”
Nick adds: “I am very happy to join such a successful and profitable family company; one that truly does put its customers at the heart of its business. I see my role as being one of supporting and nurturing an already successful customer services team. I am excited about the prospect of implementing improvements that I know our customers will notice and appreciate.”