Precision Stone has invested in a new Customer Contact Centre that includes a showroom and training centre, which has been designed to host in-depth product training sessions for its retail partners.
The Customer Contact Centre is situated at the company’s new premises in Warwickshire and is unique in the industry, thanks to Precision Stone’s approach, industry experience and supplier relationships. On display in the new Precision Stone showroom is a comprehensive portfolio of surface solutions from leading brands, including Caesarstone, Dekton, Neolith and Silestone to name just a few.
Sam Hotten, Managing Director, Precision Stone explains: “We are unique in the industry with our new Customer Contact Centre and are very proud of our recently opened showroom where we are able to train our retailers and their staff. In addition, we extend the use of our facilities to our trade partners and have the capacity to welcome our retailers’ customers, introducing them to all the incredible surfaces available for their new kitchen, bathroom, or anywhere in the home that requires a stylish and contemporary surface.”
Specialising in the supply, fabrication and installation of granite, marble, quartz, and ultra-compact surfaces, Precision Stone provides a nationwide service. The company has two production centres, in Wolverhampton and Hook in Hampshire, supported by a national servicing team, which operates with the benefit of a live remedial service app.
“We are passionate about raising the standard in the industry. We pride ourselves on delivering service excellence, across the entire company, and the Customer Contact Centre is the hub to ensure the ultimate in co-ordination for our trade partners,” adds Sam.
