Aluminium rainwater and eaves systems manufacturer Marley Alutec has strengthened its working relationship with builders merchant Travis Perkins by demonstrating industry leading customer service and technical knowledge.
Travis Perkins originally contacted Marley Alutec after it had been let down by another supplier through poor communication, Bernard Madyirapanze, Senior Sales at Travis Perkins, explains: “In December 2014 we were working on a job of 200 flats for Henley Homes and needed to arrange a site visit with one of Marley Alutec’s competitors, who were supplying the project. However, after waiting two weeks for a response we decided to put the same call in to Marley Alutec. Receiving a response the same day and getting a site visit pencilled in, the difference was clear to see.”
Since then, Marley Alutec and Travis Perkins have worked together on a number of projects including two more sizeable sites for Henley Homes, one of London’s leading property development companies. Bernard continued: “Marley Alutec are an extremely professional outfit and have given me more confidence in selling guttering and eaves systems. Working with Marley Alutec is like having an extension of your own team, they are very interested right from the beginning of a job and are always happy to attend site meetings, collaborate with architects and provide technical drawings. Most of the time all we have to do is raise an order and Marley Alutec will take care of the rest – it’s amazing.”
The projects with Henley Homes have been hugely successful for all parties involved and have been the result of a coordinated effort from both Travis Perkins and Marley Alutec working together. Indeed, the first project completed for Henley Homes located in Lambeth has won and been highly commended in a number of awards including Excellence in Planning for Built Heritage at the Royal Town Planning Institute Awards fro Planning Excellence 2015 and Housebuilder of the Year at the London Construction Awards 2015.
Commenting on what it has been like working with Travis Perkins and Marley Alutec, Shafiq Malik, Director of Procurement at Henley Homes, said: “It has been a pleasure to work with Travis Perkins and Marley Alutec – finding dependable suppliers is crucial to the success of our business. Their approach and delivery has been very professional and any issues have been dealt with quickly and responsibly.”
Through the project, Marley Alutec has also become involved with Henley Homes’ chosen charity, the Better Communities Business Network (BCBN) and will be making a financial donation to the network early in 2016.
Reflecting on the journey so far, Nick Glover, Head of Sales and Marketing at Marley Alutec, commented: “We have been very grateful for the opportunity to work with Travis Perkins and are pleased that our dedication and professionalism has shone through. I would like to take this opportunity to thank Bernard and everyone at Travis Perkins for their cooperation, honesty and conduct, it has been a pleasure to work with them. I can only hope that this is the start of a long and prosperous working relationship between our two companies.”
For more information please visit www.marleyalutec.co.uk
