Grant Westfield, the UK’s leading manufacturer of wall panels, has strengthened its Customer Experience team with the appointment of Joseph Gawne as Customer Experience, Quality, and Training Manager.
Joe brings several years of experience within the customer service sector, with a strong background in quality assurance, team leadership and coaching. He has successfully developed and embedded quality assurance frameworks into daily business operations, driving improvements in service delivery and ensuring consistently high standards across teams.
Commenting on his appointment Joe said: “I’m really excited about the opportunity to contribute to Grant Westfield’s journey toward delivering a world-class customer experience. I look forward to working closely with the wider team to identify areas for improvement and to ensure that every customer interaction we deliver is consistently exceptional.”
Donna Baird, Head of Customer Experience at Grant Westfield, commented: “Joe’s role is a new and key addition to my leadership team. He will be responsible for reshaping our customer interactions by creating and implementing a new customer experience framework. This will align our teams around new service standards and scoring systems, helping us deliver world-class service.
